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In 1982, a group of private investors from
northern California purchased the Farrell’s chain from Marriott for $20
million. The group, known publicly as BK Restaurant Venture Inc., was headed
by Richard Blum, husband of then-San Francisco mayor Diane Feinstein. The
newly-private Farrell's was now headquartered in San Francisco, California.
Tom Petika, who had been Vice President in charge of Farrell's under
Marriott, assumed the position of President of Farrell's, Inc.
As part of the purchase agreement, the existing leadership and select
corporate staff would remain with Farrell’s for a specified period of time.
Also, a clause was included that protected the investors; if the chain did
not return to solid financial profitability within three years of the
purchase, Marriott would reassume management and financial responsibility
for the company.
The number of parlours had changed little
from 1978, with 32 franchised stores and 74 company-owned units. The
new ownership took an aggressive look at Farrell’s, with an eye toward
rebuilding the company from the ground up. They commissioned a study from a
(then) globally-renowned consulting company to identify customer perceptions
and establish a new path for growth. This study stated the following
findings:
- Customers no longer found the bell, siren,
and drum pleasing.
- Customers were interested in a more grown-up
parlour.
- Customers wanted a better variety of food
items.
- Customers wanted higher quality food and
service.
This study would become the premise for a
company initiative known internally as “Impact ‘83”. Farrell's retained the
services of a consulting firm who implemented the investors new vision for
the chain. Like the Hollywood menu
of 1976, the
new menu would be food-centric,
emphasizing quality and variety on the kitchen menu items while
deemphasizing ice cream items. New food items which were unveiled included
larger, fresh-pressed hamburgers, New York Strip Steak (really!), Fried
Shrimp, Cobb Salad,...
Impact ‘83 also eliminated the birthday
club (which was seen as an undesirable expense), and retired the bell,
siren, drum and remaining player pianos from the parlours. The new owners
also intended to eliminate the candy shoppes and replace them with game
arcadesd (one of the investors was from the video gaming industry); however,
the leases for the mall locations forbade the introduction of arcade games
into the parlours. The new owners apparently hadn't checked that issue out
before buying the company and Marriott didn't volunteer that information.
Parallel with the Impact ‘83 project was
the little-discussed “Sacramento Concept”. Farrell’s still had two parlours
operating in the metropolitan Sacramento, California area; one on Howe
Avenue, and one in suburban Citrus Heights. The Sacramento Concept was a
contest of sorts. Both stores were closed, and each was remodeled using a
different motif (one was redesigned with an "Old West" decor, complete
with cutout cowboys). When the two stores would reopen,
guest reactions could be monitored to determine which concept was more
popular. It was believed that one of the two concepts would become the basis
for all future Farrell’s parlours.
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